---
title: "Help with an order · Wax Monkey"
canonical: "https://www.waxmonkeyband.com/order-help"
summary: "Something wrong with a Wax Monkey merch order? Tell us what happened, from a parcel that never came to a size swap or a return, and we'll sort it out."
lastUpdated: "2026-10-26T02:52:11.000Z"
type: "page"
related:
  - "https://www.waxmonkeyband.com/shipping-returns"
  - "https://www.waxmonkeyband.com/size-guide"
  - "https://www.waxmonkeyband.com/merch"
---

# Help with an order

Tell us what went wrong and we'll sort it out.

Include your order number if you have it. It's in your confirmation email and starts with #.

We reply within three business days.

The returns and exchanges policy is on [Shipping & returns](https://www.waxmonkeyband.com/shipping-returns).

To see where an order is, sign in at [account.waxmonkeyband.com](https://account.waxmonkeyband.com).

## The form

- Your name
- Email
- Order number
- What went wrong?
- Tell us what happened

### What went wrong?

- Didn't arrive
- Arrived damaged
- Wrong item
- Swap a size
- Return
- Something else